Step #1: Call or Email for a Return Authorization Number (RA#).
It’s important to us that your return is processed according to your instructions, please call our Customer Service Department at tel: 800-767-6411 for a return authorization number (RA#), and/or provide your exchange information. This number helps insure that your return is processed correctly and in a timely and efficient manner.
Step #2: Packaging and Labels
Please download and print the Return Form. Fill out the form and be sure to include the return authorization number that our staff gave you by calling the above number, attach the form to your package and return it to us within 60 days of receipt.
Items must be returned to:
JH Breakell & Co, Attn: Returns & Exchange
132 Spring St.
Step #3: Care and Shipping.
We know that return of your package is as important to JH Breakell. as it is to you. Please insure your package for the full value listed on the invoice. Ship your package via USPS REGISTERED MAIL and request a return receipt. This will assure you that your package has been delivered to JH Breakell.
Merchandise returned is the responsibility of the sender until it’s signed for by JH Breakell & Co.
Our jewelers must inspect all jewelry and gems before issuing a refund or exchange being processed.
Please allow 3-4 weeks for returns processing through our facility. If you have any questions please call Customer Service Department at 800-767-641 for further assistance.